A Nigeria’s leading cellular telecommunication company wanted to carry an FUT (Friendly User Test) to study data quality and network performance pan-Nigeria, Using technology led solution and passive metering mobile software.
Consumer complaints were increasing to the quality of data service delivery from disgruntled customers.
- Panelists were created in a close user group in all geo-locations to monitor data and voice signal
- Panelists were given data monthly in order to increase feedback for real time monitoring and analyzing from back-end stations
- We created a dashboard to enable the client to see their quality of performance compared to other services in real time
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